I came across a good question today, and I wanted to touch on it a little bit.  A lady asked, “What kind of a recorded message should you leave on your answering machine for your home daycare business?  Should it be professional or should it be more playful and fun since we are in a business dealing with children?”  The example that was used was something similar to this:  Hello and thank you for calling, but I can’t come to the phone right now because I’m changing diapers, wiping noses, and playing with children.  Please leave your name and number and I’ll call you back when all the children have done home.”  Ok, this might have some cuteness to it, but I personally don’t think it is a good way to go.

I feel that if a parent is having to call different providers in search of care for their child, they would probably want to hear a message that is short, to the point, and professional but recorded in a happy and upbeat tone.  Parents who are looking for care have probably called several providers, and they will most likely get tired of the cute, fun messages very quickly.  I prefer to record a message similar to this:  “Hello, and thank you for calling (daycare name).  I’m unable to answer your call at this time, but if you would please leave your name, phone number, and your childcare needs; I will be more than happy to return your call as soon as time permits.  Thank you and have a wonderful day.”  

Now, this may not be the perfect message for everyone, but I think that if we want parents to take us seriously, we should be profession at every given opportunity when we deal with parents directly.